How is money handled?

We follow a clear money handling policy, keep receipts for every purchase and record each transaction.

Can shopping be added to other care visits?

Yes. Shopping support often sits alongside personal care or companionship in one care plan.

Can you collect prescriptions?

Please ask us about pharmacy errands and we will explain what we can include.

Shopping Services

Shopping Support

Help with planning, buying and putting away your shopping, so your cupboards stay stocked and you stay in control of your choices.

Ask About Shopping Support Call Our Care Team

Photo: Verona Home Care carer helping an older man choose fruit on a supported supermarket trip

CQC rated Good

Everyday Essentials, Made Easier

Carrying heavy bags, getting to the shops or managing online orders can become harder over time. Our shopping support helps you get what you need, the way you like it.

You can come along with a carer for a trip to the supermarket, or we can do the shopping for you from your list. Either way, you choose what goes in the basket.

Photo: Carer writing a shopping list with an older woman at her kitchen table

Who Shopping Support Can Help

Older adults who find shopping tiring or difficult
People who no longer drive
People recovering from illness or a fall
Families who live too far away to help each week

How We Support You

Planning a list
Checking cupboards and writing a list together.
Shopping with you
A supported trip to the shops so you can choose items yourself.
Shopping for you
Picking up groceries and essentials from your list.
Putting it away
Unpacking and checking use-by dates.
Receipts and change
Clear records of every purchase.
Other errands
Post office or pharmacy trips.

What Is Included and What Is Not

Included

Planning shopping lists
Accompanied or unaccompanied shopping
Unpacking and putting shopping away
Receipts kept for every purchase

Not included

Use of bank cards or PINs outside our money handling policy
Large or bulky items
Transport costs and mileage, which are agreed in advance

How Your Care Is Planned

We agree how often you would like shopping support, whether you want to come along and how money and receipts will be handled. Everything is recorded in your care plan so every visit runs smoothly.

How to Arrange Care

Photo: Carer unpacking groceries and putting shopping away for an older woman at home

1
Talk to us
Tell us what is happening and what support you are looking for.
2
Assessment
We visit to understand needs, routines and wishes.
3
Your care plan
We agree visit times and tasks with you and your family.
4
Reviews
We check in regularly and adjust the plan as needs change.