Privacy Notice
Last updated: 12 November 2026
This notice explains how Verona Home Care Service collects, uses and protects your personal information when you use this website or contact us.
Who we are
Verona Home Care Service (“we”, “us”) is a home care provider based at 86 Great Park Road, Kimberworth Park, Rotherham, S61 3PF. We are the data controller for the personal information described in this notice.
If you have any questions about this notice or how we use your information, please email info@veronahomecare.co.uk or call 07858 855598.
The information we collect
When you send a care enquiry or postcode check
- Your name and your preferred contact details (phone number or email address)
- The postcode where care is needed
- Who the care is for, the service you are interested in and when support is needed
- Anything you choose to tell us in your message
- Whether you would like to receive news and updates from us
We ask you not to include detailed medical information in our online forms. If you do tell us about health needs, this is special category data and we handle it with extra care, as explained below.
When you request a callback
Your name, phone number, preferred time to call and, if you give it, your postcode.
When you apply for a job
Your name, contact details, the role and area you are interested in, your care experience, whether you drive, whether you have the right to work in the UK, your availability, anything you tell us about yourself and your CV if you upload one. We do not ask for passport scans, bank details or DBS documents through our website.
Technical information
We record which page of our website a form was sent from, so we know which service you are asking about. See our Cookie Policy for details of cookies and similar technologies.
How we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your care enquiry, postcode check or callback request | Taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries |
| Handling any health information you choose to share in an enquiry | Your explicit consent, and the provision of health or social care |
| Considering your job application and contacting you about it | Taking steps at your request before entering into a contract, and our legitimate interest in recruiting staff |
| Sending you news and updates | Your consent, which you can withdraw at any time |
| Protecting our website and forms from spam and misuse | Our legitimate interest in keeping our website secure |
If you become a client of ours, we will give you separate information about how we use the personal and health information needed to plan and deliver your care.
Who we share your information with
We never sell your information. We only share it with trusted service providers who help us run this website, under contracts that require them to keep it secure:
- Supabase, which securely stores form submissions and uploaded CVs
- Resend, which sends us a short email to say a new form has arrived (the email does not contain what you wrote)
- Our website hosting provider
We may also share information where the law requires us to, for example to protect someone from harm.
How long we keep your information
We keep enquiries, callback requests and job applications only for as long as we need them for the purpose they were given, and then securely delete them. If you become a client or member of staff, your information is kept in line with our care and employment record keeping duties.
Keeping your information safe
Form submissions are stored in a secure database that can only be accessed by authorised members of our team. CVs are stored in a private, access controlled store. Our notification emails never include the content of your form.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@veronahomecare.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have used your information, please contact us first so we can try to put things right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice from time to time. The date at the top of this page shows when it was last changed.