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VERONAHOME CARE SERVICE

Getting Started

How to Arrange Home Care

Arranging care for yourself or someone you love can feel overwhelming. We keep it simple, explain every step and take things at your pace.

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CQC rated Good

Five Simple Steps to Arranging Care

  1. 1

    Get in touch

    Call us, send an enquiry or request a callback. Tell us a little about what is happening and who needs support.
  2. 2

    A friendly conversation

    We listen, answer your questions and explain how our services could help. There is no pressure and no obligation.
  3. 3

    Home assessment

    We visit to understand needs, routines, preferences and anything that helps keep the person safe and comfortable.
  4. 4

    Your care plan

    Together we agree what support is needed, when visits happen and what matters most. Everything is written into a personalised care plan.
  5. 5

    Care begins and is reviewed

    Your carers are introduced and care starts. We check in regularly and adjust the plan as needs change.

Helpful Things to Have Ready When You Call

  • The address and postcode where care is needed
  • A rough idea of the support needed and when
  • Any current care or health professionals involved
  • A list of current medicines, if medication support is needed
  • Any funding arrangements, such as council support or direct payments

Do not worry if you do not have everything. We can work it out together.

Arranging Care for Yourself or a Loved One

  • For yourself

    You stay in control of your care, your routine and who supports you.

  • For a family member

    We involve your relative in every decision and keep you updated with their permission.

  • For a professional referral

    Social workers and health professionals can contact us to discuss a referral.

Paying for Care

Care can be paid for privately, through your local council or with direct payments. Our Care Costs and Funding page explains the options in plain language.

Care Costs and Funding

Rated Good by the CQC

Good in Safe, Effective, Caring, Responsive and Well-led.

  • Safe: Good
  • Effective: Good
  • Caring: Good
  • Responsive: Good
  • Well-led: Good
View Our CQC Report (opens in a new tab)

Questions About Arranging Care

It depends on your needs and our availability. We will give you an honest timescale when you contact us.

Ready to Take the First Step?

Our friendly team is here to listen and answer your questions, with no obligation.

Enquire About Care Call Our Care Team