Complaints and Feedback
Last updated: 12 November 2026
We welcome every comment, compliment and complaint. Your feedback helps us keep care safe, kind and personal, and it will never affect the care you or your loved one receives.
Giving feedback or a compliment
If something has gone well, or you have an idea for how we could do better, we would love to hear from you. Speak to your carer, call our office or email us.
Making a complaint
You can make a complaint in whichever way suits you:
- by phone on 07858 855598
- by email to info@veronahomecare.co.uk
- by post or in person at 86 Great Park Road, Kimberworth Park, Rotherham, S61 3PF
Someone else, such as a family member, friend or advocate, can complain on your behalf with your permission. Complaints are handled by our registered manager, Beatrice Annet Kageye.
What happens next
- We acknowledge your complaint and agree with you how we will look into it.
- We investigate fairly and openly, speaking to the people involved.
- We give you our response, explaining what we found and anything we will change.
- If you are not happy with our response, you can ask us to look at it again.
If you are still not satisfied
If you have been through our complaints process and are still unhappy, you can ask the Local Government and Social Care Ombudsman to look at your complaint. The Ombudsman is free and independent and looks at complaints about adult social care, whether your care is paid for privately or by the council.
Local Government and Social Care Ombudsman (lgo.org.uk)
If your care is arranged or funded by your local council, you can also contact the council's adult social care team.
Telling the CQC about your experience
The Care Quality Commission (CQC) regulates care services in England. It does not investigate individual complaints, but it wants to hear about your experience of care, good or bad, and uses this to decide when and where to inspect.