Care Quality
Care Quality and Our CQC Rating
We are proud to be rated Good by the Care Quality Commission, and we work every day to keep standards high for the people we support.
Photo: Verona Home Care supervisor carrying out a quality spot check during a home visit
Rated Good by the CQC
| Key question | Rating |
|---|---|
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
Report published 20 October 2026.
What the CQC Looks At
Safe
People are protected from harm.
Effective
Care achieves good outcomes and follows good practice.
Caring
Staff treat people with kindness, dignity and respect.
Responsive
Services are organised to meet people's needs.
Well-led
Leadership supports high quality, person-centred care.
Photo: Carers practising safe moving and handling during training
How We Keep Quality High
- Safe recruitment, including DBS checks and references
- Induction and ongoing training for every carer
- Regular supervision and unannounced spot checks
- Personalised care plans reviewed regularly
- Clear processes for medication support and record keeping
- Listening to feedback from the people we support and their families
Leadership You Can Trust
Our registered manager, Beatrice Kageye, is responsible for the quality and safety of the care we provide and is named on our CQC registration.
About UsPhoto: Verona Home Care team meeting to review care quality
Verona Home Care is registered with the Care Quality Commission to provide personal care in people's own homes.
Questions About Quality
The Care Quality Commission is the independent regulator of health and social care in England. It inspects and rates care providers.
Your Feedback Helps Us Improve
Complaints and FeedbackLet's Talk About the Support You Need
Our friendly team is here to listen and answer your questions, with no obligation.